Buyer Onboarding Agreement

I am the Buyer or an authorised representative of the Buyer business, I am at least 18 years old, and I have authority to accept this electronic agreement for the business identified in my TIZARAT account.

I request access to TIZARAT’s B2B supplier discovery, business profile, catalogue, requirement submission, lead matching and contact-introduction services. A requirement is an enquiry for supplier introductions, not a purchase order, accepted offer, stock reservation or guarantee of a supplier response.

I will provide truthful, complete and current information about my business, contact details, GSTIN where supplied, product requirements, specifications, quantity and unit, destination, timing and other material requirements. I will update or withdraw a requirement when it is no longer valid.

I understand that TIZARAT is a digital discovery and introduction platform. It does not buy, sell, manufacture, own, possess, inspect, test, pack, warehouse, ship, insure or deliver goods; it does not issue the supplier’s goods invoice, collect the supplier’s purchase price, operate escrow or guarantee supplier performance or buyer payment.

Before dealing, I will independently verify the supplier’s identity, authority, business address, GST registration and licences, financial standing, product authenticity, specifications, samples, quality, quantity, stock, price, taxes, packaging, labelling, safety, delivery capacity, bank details, return, replacement and warranty terms.

Any quotation, purchase order, supply contract, credit arrangement or sale is negotiated and entered into directly between me and the Supplier. I will record agreed specifications, sample approval, quantity, unit, price, GST, freight, payment stages, delivery date/place, inspection, acceptance, returns, replacements, warranty and dispute terms in writing.

I will pay the Supplier directly for goods using payment details independently verified with that Supplier. TIZARAT does not receive, hold, settle, split, transfer or guarantee the goods purchase price, advance, deposit, credit or refund. I will not send purchase money to an account merely because its holder claims to represent TIZARAT.

I accept that defective, counterfeit, short, damaged or misdescribed goods; late or failed delivery; refund or warranty refusal; tax or invoice issues; supplier insolvency; and any failure by me to pay are commercial matters between the contracting Buyer and Supplier, subject to their contract and applicable law. TIZARAT is not a party to that sale contract merely because it introduced the parties.

Where displayed, I agree to pay TIZARAT the ₹50 contact-unlock platform fee when I request access to a Supplier’s contact details. The Buyer-side unlock is for the Buyer–Supplier connection shown in the portal; it is a platform access fee, not a goods advance, deposit or supplier payment. The amount, approval status and refund conditions are disclosed before payment and in the Contact Unlock & Platform Fees and Refund Policy.

I authorise TIZARAT to share the business requirement and relevant contact/business data with Suppliers matched to the requirement or selected by me, as explained in the Privacy Policy and the relevant submission screen. I will not scrape, resell, spam, harass or misuse Supplier contact data.

I will use the platform only for genuine lawful B2B purposes, protect my account/password/OTP, keep transaction records and not submit false, duplicate, unlawful or misleading requirements, payment proof, reviews or complaints.

I understand that TIZARAT’s platform fees are separate from Supplier goods payments. Any platform-service complaint, such as an erroneous or duplicate contact-unlock charge, may be raised through the published grievance channel and is governed by the Refund Policy.

For a product, payment, quality, delivery, return or warranty dispute, I will first contact the Supplier directly, preserve the quotation, purchase order, invoice, payment proof, transport record, photographs and correspondence, and use the competent statutory or legal forum where required. TIZARAT may forward a platform complaint but does not adjudicate the sale dispute or guarantee recovery.

I understand that TIZARAT may moderate content, verify limited account documents, suspend access or comply with legal directions, but a profile, badge, listing or lead assignment is not a warranty, guarantee, endorsement or certification of the other party.

No clause in this agreement excludes a statutory right or duty that cannot lawfully be excluded, or TIZARAT’s responsibility for its own platform services, fraud, wilful misconduct or mandatory legal obligations. The applicable policies, including the Website Terms, Buyer Rules, Privacy, Fee, Refund, Acceptable Use, Dispute and Grievance policies, form part of this agreement by reference.